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Box Office Manager
The Williams Project is seeking an organized, dedicated individual with strong people skills and attention to detail to be the Box Office Manager for The Bar Plays, running August 7-25,2019 at Washington Hall. As Box Office Manager, you will be the face of the organization at most, if not all, performances and responsible for maintaining a clear and effective Box Office process and positive audience relationships throughout the run of the show.
We are a pay-what-you-can institution with an emphasis on making the theatre a welcoming space, so a spirit of generosity, openness, and inclusivity is a must.
1. Time Commitment for Position:
The duties will commence upon hiring and continue until August 25, 2019, the end of the summer performance schedule.
Position will require availability to answer phone calls and to respond to voice mail and email messages Tuesdays-Saturdays up to 4 hours per day, through August 25.
Position will require attendance at most if not all of the performances between August 7 - 25, as follows:
9 evening performance dates: 6:00 - 11:00 pm (8/7, 8, 9, 14, 15, 16, 21, 22 and 23)
2 matinee performance dates: 12:30 - 4:30 pm (8/11 and 18)
4 matinee & evening performance dates: 12:30 - 4:30 and 6:00 - 11:00 pm (8/10, 17, 24 and 25)
1-2 paid training sessions (1 hours each)
2. Compensation: $15-20/hour, depending upon experience.
3. Primary Duties:
Prior to and During Performance Schedule
Customer Service. Answer telephone calls and respond to voice mail and email messages regarding ticket exchanges and requests, addressing all audience questions and requests. The goal is to assure that ticket buyers receive good customer service and have a positive experience. Must exercise discretion and independent judgment in resolving problems and ticketing issues. Strong oral and written communication skills, and excellent interpersonal skills, particularly in dealing with the public, are required. Training session will be provided.
During Performance Schedule
Venue Preparation. Become familiar with Washington Hall, the venue for the performances, and set up lobby and box office table daily. Make sure the venue remains clean, organized, and ready for audiences; address unexpected needs on performance days (restrooms, accessibility, tables/chairs, on-site issues etc.) quickly and tactfully. Training session will be provided.
Performance Day Front of House. Be onsite at least 90 minutes before performances and at box office table as patrons arrive to check in audience members, collect and track pay-what-you-can donations, and respond to any customer service needs. Send day-of pre- and post-show emails, support volunteer ushers, track and report on inventory of concessions and programs, and file daily house reports.
4. To Apply: Submit a resume with a cover email to Producing Director Ellen Abram at firstname.lastname@example.org, telling us a little about yourself and your qualifications. Position open until filled.